Privacy Policy

About this Privacy Policy

Glasgow Community Energy is committed to protecting your personal information and being transparent about how we use it, whether you are a shareholder/member (or nominated representative), applying to become a shareholder/member (or nominated representative) or you have registered your details so you can hear more from us or are simply visiting our website.

This Privacy Policy aims to give you a clear explanation about how Glasgow Community Energy collects personal information (or "personal data"), the types of personal information we collect, how we use it (or "process" it), and whether we share it with anyone else. It also explains your legal rights and choices regarding the information you provide to us.

Children's privacy: Our website and services are not aimed at children under the age of 16.

Our contact details

If you need to contact us about this Privacy Policy or have a question about your personal data, our contact details are:

Glasgow Community Energy
Flat 2
41 Lansdowne Crescent
Glasgow
G20 6NH

Email: info@glasgowenergy.coop

Who is responsible for your personal data?

Glasgow Community Energy is responsible for how and why your personal data is used. The legal phrase for this is Data Controller (or "Controller").

Glasgow Community Energy is the trading name of the Radical Renewable Art & Activism Community Energy Society Ltd.

The Radical Renewable Art & Activism Community Energy Society Ltd is a Community Benefit Society registered with the Financial Conduct Authority (FCA) under the Co-operative & Community Benefit Societies Act 2014 (registration no. 7148).

Registered address: Flat 2, 41 Lansdowne Crescent, Glasgow, G20 6NH

Your legal rights

You have the following legal rights in relation to the processing of your personal information:

To be informed: You have the right to know what personal information we are processing about you, how and why.
Access: You have the right to request a copy of your personal information that we hold about you.
Erasure: At your request, we will delete your personal information from our records providing we don't have an overriding legitimate reason for holding on to it.
Rectification: We aim to keep your personal information accurate, current, and complete. Contact us at info@glasgowenergy.coop to let us know if any of your personal information is inaccurate or changes.
Objecting: In certain circumstances, you have the right to object to the processing of your personal information.
Right to restrict processing: You have the right to ask us to restrict the processing of your personal information whilst a disagreement is resolved.
Rights related to automated decision making: Where we take automated decisions with no human involvement, you have the right to ask for human intervention or to challenge any such decision.
Right to withdraw consent: If you have provided your consent to the collection, processing and transfer of your personal information, you have the right to fully or partly withdraw your consent.
Porting: You have the right to request that some of your personal information is provided to you, or to another information controller, in a commonly used, machine-readable format.

How to exercise your legal rights

You may exercise any of the above rights, at any time, by emailing info@glasgowenergy.coop together with proof of your identity.

Complaints: If you believe that your information protection rights may have been breached, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information about other people

If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used, and that they have given their permission for you to disclose it to us.

How long we keep your personal data

Glasgow Community Energy will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For example:

If you unsubscribe from our marketing database we will delete your personal data as soon as possible and at the latest within one month. Your contact details only would be transferred to a suppression list to avoid accidentally sending you marketing in the future.
If you have contacted us with a general enquiry, your contact information will be stored for a period of up to one year in case any follow up is required.

Personal Data we collect and how we use it

We may collect, use, store and transfer different kinds of personal data including:

Identity and Contact Data: first name, surname, title, email address, postal address, telephone number, mobile number, date of birth
Investment records: project name, amount of investment, number of shares, reference number, votes cast
Financial and Payment Data: bank account name, bank account number, sort code and other data necessary for processing payments
Representatives details: proof of any changes including details of representatives such as Power of Attorney or Executor
Your preferences: in receiving marketing information from us including mode of communication
Profile and Usage Data: communication preferences and information about how you use our website
Technical Data: IP address, login data, browser type and version, device type, time zone setting, operating system and platform

Special Categories of Personal Data

Glasgow Community Energy does not expect to routinely collect or process special categories of personal data (relating to race, ethnicity, religious beliefs, health, etc.) unless you give this information to us.

How will we use your personal information?

We use your personal information:

to administer, process and manage your communications and our relationship
to manage your shareholding
to keep our shareholder register up-to-date and comply with legal obligations
to notify you of shareholder related information including dividends, resolutions, reports and meetings
to send you relevant information relating to project updates and events in our Newsletter
to process payments
to assist in security and develop our online strategy

Legal Basis for processing your personal data

The UK GDPR requires us to provide you with information about the legal basis for processing your personal data:

Legal Obligation: To comply with statutory obligations and your rights as a shareholder, maintain records for anti-money laundering and tax laws.
Contract: If you enter into a contract with Glasgow Community Energy, we will need to collect and process some personal information to administer that contract.
Legitimate Interests: To respond to and administer enquiries, keep you informed about developments, and develop our business.
Consent: To publish testimonials or images with your name, or to share your data with third parties for marketing purposes, only with your specific consent.

Direct Marketing

Unless you consent, we will never sell or rent your personal information to a third party for marketing purposes.

You can stop receiving our marketing at any time by clicking "unsubscribe" in our email communications or by emailing info@glasgowenergy.coop.

How we share your personal data

We wouldn't normally share your personal data except:

with trusted service providers who we engage (contractually required to keep your data secure)
with regulatory bodies such as HMRC, Companies House, FCA and ICO
where you have consented, with third parties for their marketing purposes
where the law requires or permits disclosure
for fraud prevention and detection

Information we transfer outside the EEA

We do not transfer your personal data outside the UK.

Cookies

Our website uses cookies for security purposes, to enable content, and to gather analytic and usage data. We use Google Analytics to track usage of our website.

We do not use cookies to deliver targeted advertising.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

Security of your personal data

Glasgow Community Energy has put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Your personal data is held in a secure password-protected database accessible only by those staff or IT service providers that need access.

If you would like more information about our security measures please contact us at info@glasgowenergy.coop.

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